How do I exchange or return a purchase?
We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make this return as painless and quick as possible. Naturally, we cannot take returns on used products. Please note we are not able to accept exchanges of products that are used at this time.
If you wish to return your unused product, please do so within 30 days from the ship date for a refund on the purchased price, minus shipping, handling, and other charges.
All returns should be mailed to:
LUNA BY LUNA COSMETICS
Attn: Returns Processing
PO Box 43
Marlboro, NJ 07746
Please include a copy of the original order confirmation in this package as well as the reason for the return.
Why was my order cancelled?
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase. Please make sure to contact your financial institution to confirm or update your payment details before placing a new order.
When is my order going to be shipped?
Most orders ship within 2-3 business days and will arrive within 2-4 business depending on your location. During high volume periods (product launches, promotions, and holidays) please allow extra time for us to process your order. Please note: All discounted items are final sale.
I need to change my order or my shipping address. How can I do this?
Our orders normally process within 24-48 hours once they've been submitted. To correct any errors made with your order or your address information, we recommend contacting our customer service department to request a cancellation. If your order has already been processed, unfortunately, the order will ship as is and cannot be modified. Please contact us at LunaByLunaCosmetics@gmail.com and we will be happy to assist you.
I'm having trouble placing my order and need assistance.
We apologize for any difficulty you may experience while placing your order. Please contact us at LunaByLunaCosmetics@gmail.com and we can assist you in placing your order.